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Help Center

FAQ

Buying vs. Renting

Do you offer Tuxedo Rentals?

Why is buying a tuxedo better than renting a tuxedo?

What are some stylish ways I can incorporate my tuxedo items into my everyday wardrobe after my formal event?

Company Information

What's the story behind BLACKTIE?

Are you online only?

What is the quality of your garments?

Where are you located?

How much does it cost to buy a tuxedo?

How are your prices so low?

What is "White Tie Service" by BLACKTIE?

Ordering & Payment Information

What payment methods can I use to place my order?

How do I change or cancel my order?

How do I submit a purchase order?

How far in advanced should I place my order?

Can I receive a fabric swatch prior to ordering?

Is your payment method secure?

Do you charge sales tax?

Do you charge a damage waiver?

Can I order individual items or do I have to order an entire ensemble?

Where can I find the status of my order?

What information do I need to place my order?

Is a deposit required?

Will I receive an online receipt?

Do you allow cashier's checks or money orders?

Are there any extra fees I need to know about?

Can I checkout as a guest or do I have to create an account?

Are there any benefits to having an account vs. checking out as a guest?

How does the $20 Cash Back Incentive work?

How does the $100 Groom Cash Back Incentive work?

Order Status

What is the status of my order?

How can I track my order?

Will I receive a receipt after placing my order online?

Shipping & Delivery

How much is shipping?

Do you charge a rush fee?

Do you ship internationally?

Will I have to sign for my package?

What happens if no one is home to receive my shipment?

Do you ship to P.O. Boxes?

When can I expect to receive my order?

Do you ship to military addresses (APO, FPO, DPO)?

Do you ship to Hawaii, Alaska or Puerto Rico?

Is a signature required at time of delivery?

How can I track my order?

Returns

Do you offer free return shipping?

Can I return or exchange an item?

How do I return an item?

How many days do I have to return an item?

How long does it take for me to receive my refund?

What if I want to change my order after it is placed?

Privacy & Security

What is your privacy policy?

Is it safe and secure to submit my credit card and personal information online?

Sizing & Fit

How do I get measured or fitted for my tuxedo?

What happens if my tuxedo or suit doesn't fit?

What sizes do you carry?

Should I wear slim fit or modern fit?

Do the pants have an adjustable waistband?

Are the shirt collars adjustable?

Do your neckwear options have adjustable features?

Are all of your pants able to be worn with a belt or suspenders?

Can you perform tailoring alterations for me?

Can I use my own tailor?

Do you offer a fit guarantee?

What is the $15 Tailoring Reimbursement?

Are your tuxedo suits "nested" or a "separates program"?

Style, Design & Quality

What styles of tuxedos do you carry?

Are they quality tuxedos?

Does BLACKTIE have colors to coordinate with my wedding party or theme?

Can you help me match my colors?

Can I receive a fabric swatch prior to ordering?

Do you carry both regular fit and slim fit styles?

Do you provide tuxedos for children?

Do you provide women's tuxedos?

Can I see real customers wearing BLACKTIE tuxedos?

Do you have curated or pre-styled looks?

Do you carry any used tuxedos?

Website Assistance

Having difficulty logging in or forgot your password?

Would you like to provide feedback about our website?

How do I submit my photos via the website?

Do you offer live chat support?

How do I sign up for your newsletter?